Shipping

How long does shipping take? 

Orders typically process within 1–2 business days. Shipping times vary based on location and selected shipping method.

If you are located within the contiguous USA, the expected shipping time is 3-5 days. If you are located in Alaska, Hawaii, or offshore U.S. territories, the shipping time can be up to 4 weeks.

When significant weather events in the United States impact the shipping hubs of fulfillment and shipping partners, we sometimes experience delays in processing and delivery.

Do you offer international shipping? 

We currently only ship to U.S. states (including Alaska and Hawaii) and territories (including Puerto Rico). Unfortunately, we cannot ship orders to other countries, including Canada, at this time.

Do you ship to APO/FPO military bases?

We do ship to APO/FPO addresses; however, these shipments may experience extensive delivery times.

Free shipping on orders over $50

Ground shipping will be waived at checkout for orders over $50 (after discounts, before taxes). A $6 Flat Rate Shipping on orders under $50.

What carrier do you use for shipping?

All COOLA orders ship via FedEx or USPS, depending on the contents and weight of your package. Orders shipping to PO Boxes will be sent via USPS.

Do you offer expedited shipping?

We love that you can’t wait to get your new COOLA products!

Currently, we cannot update or expedite shipping times. The good news is that we ship almost everything using a two-day shipping service (where available, of course). Exceptions include Hawaii, Alaska, & PO box/FPO orders.