Return

How do I return my order?

We understand that it doesn’t work out every time. To get started with a return, you can visit and enter your order number and zip code. Follow a few simple steps, submit, and we’ll take care of the rest!

When will I receive my refund?

As soon as we receive and review the returned item, we will issue your refund. For Green Returns, you can expect your refund to be processed within 48 hours of your return request.

What is a Green Return? 

A Green Return doesn’t require you to send a product back.

Returning products you ordered online can be a real hassle. Typically, companies require you to package everything up, slap a return label on it, get it to a shipper, and then send it back. Some companies even require you to pay for the postage yourself!

COOLA is different. Because of our commitment to the environment and our customers, eligible COOLA customers and product returns may qualify for a Green Return.

If your order qualifies for a Green Return, you don’t have to send your product back. In fact, we encourage you to pass it along to a family member or friend who may enjoy the benefits of the COOLA product.